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Shipping Policy

Furniture shipping is not the same as ordering a pair of shoes. Pieces are heavy, fragile, often oversized, and routed through freight networks that operate on their own clocks. The information below explains what to expect from the moment you order to the moment a piece is in your home.

By placing an order with AURA Modern Home you agree to the terms on this page. We recommend reading it in full before checkout.

How Long Things Take

There are two parts to every shipment: processing and transit. Both matter, and they are not the same thing.

Processing

Most orders are processed within 3 to 5 business days. Processing includes payment verification, order routing, and either pulling the piece from inventory or scheduling it with the maker. Custom and made-to-order items have longer processing timelines and are quoted individually on the product page or in your order confirmation.

Transit

Once an order leaves the warehouse, transit time depends on how it ships:

  • Small parcel (UPS, FedEx, and similar carriers): 3 to 7 business days
  • LTL freight (oversized and fragile pieces): 5 to 10 business days

These windows are estimates based on normal carrier performance. Severe weather, seasonal volume around the holidays, and regional carrier delays can extend transit times. We cannot guarantee delivery dates, and we are not able to expedite freight shipments after they leave our facility.

How Things Are Delivered

Different pieces ship different ways depending on size, weight, and fragility. Knowing which delivery method applies to your order helps you prepare for what happens at the door.

Small Parcel

Smaller, lighter pieces ship through standard carriers and are delivered to your door. No appointment is required. No signature is required unless the carrier specifies one for high-value items.

LTL Freight, Curbside

Larger pieces ship by LTL freight, which means a tractor-trailer arrives at your address and the driver brings the pallet to your curb or driveway. That is where the driver's responsibility ends.

A few things worth knowing about curbside freight:

  • The driver will not bring the piece inside, up stairs, around corners, or into the room
  • The driver will not unpack the piece
  • The driver will not remove packaging
  • Moving the piece from the curb into your home is the customer's responsibility

For a heavy sideboard or sofa, that usually means having two people on hand, or arranging help in advance. This is the part of furniture delivery that catches people off guard, so we mention it twice.

White Glove Delivery - Additional Fee

White glove service is available on many pieces and includes inside placement, light assembly where applicable, and removal of packaging. This is the easier option for anyone who does not want to manage a heavy piece on their own.

White glove must be arranged and paid for before the order ships. Pricing depends on the piece and your location. Contact us before placing the order if you would like a quote.

White glove is not available in all areas. Remote or harder-to-reach addresses may not qualify.

Free Shipping, Honestly

Many of our pieces ship with free shipping. That is a courtesy at the time of sale. AURA Modern Home still pays the carrier, and those costs are real.

This matters because of one thing: if you return an item that shipped with free shipping, the actual outbound freight cost is deducted from your refund or store credit. Returns are covered in detail in our Return Policy, but it is worth knowing upfront that "free shipping" describes what you pay, not what the order costs to move.

When Your Order Arrives

The most important fifteen minutes of any furniture delivery happen at the door. What you do during that window determines what we can fix if something has gone wrong in transit.

For Freight Deliveries

Inspect the exterior first. Look at the box, crate, or pallet for punctures, crushing, water damage, or rough handling. Do this before you sign anything.

Note damage on the paperwork. If you see any sign of damage, write it on the driver's delivery receipt or electronic signature pad before the driver leaves. The note can be brief, something like "box punctured, possible damage to contents" is enough. Without this notation, carrier claims become very difficult to file.

Photograph everything. Take clear photos of the outer packaging, the interior protective materials, and the piece itself as you unpack it. Phone photos are fine.

Keep the packaging. Do not break down or discard boxes, pallets, or internal protective materials until your inspection is complete. If there is damage and we need to file a claim, the carrier may want photos of the packaging as well.

For Small Parcel Deliveries

Inspection still matters, but the timeline is more forgiving. Open the box within a day or two of arrival and inspect the contents. If anything is damaged, photograph it and contact us.

Reporting Damage

Carriers operate on strict deadlines, and we are bound by those same deadlines.

  • Freight shipments: contact us within 24 hours of delivery with photos and a brief description
  • Small parcel shipments: contact us within 3 business days of delivery with photos

Damage reported after these windows is usually impossible to claim against the carrier. That limits what we can do, which sometimes means we cannot offer a replacement or credit at no cost to you. The 24-hour freight window is the one that catches people most often, so if you cannot inspect immediately, at minimum note the exterior condition on the delivery paperwork.

Address Changes and Refused Deliveries

Once an order has shipped, address changes are difficult and often impossible. Carriers may charge reconsignment fees that are passed to the customer.

If a shipment is refused at delivery for a reason other than confirmed transit damage, return freight and a restocking fee will apply. Refusing a delivery is treated the same as initiating a return.

Shipping Within the Continental United States

We currently ship within the continental United States. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, P.O. boxes, APO/FPO addresses, or international addresses.

If you are unsure whether we can deliver to your address, contact us before placing an order.

Questions

For questions about a current shipment, lead times on a specific piece, or white glove availability in your area, contact us before you order. We would rather answer a question on the front end than work backward from a problem.

Email: support@auramodernhome.com Text or voicemail: 888-620-AURA

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