All orders are placed directly through our website. Choose your items, add them to your cart, and complete checkout with your shipping and payment details. Once your order is submitted you will receive an order confirmation email. Please review that email carefully and contact us right away if anything is incorrect.

We begin processing orders quickly so changes are time sensitive.

If you need to update an address, change an item, or cancel an order, contact us within 24 hours of placing the order. After that point your order may already be in processing or on a freight schedule, and changes or cancellations may not be possible or may incur fees such as shipping, rerouting, or restocking charges.

Custom, special order, and made to order items cannot be cancelled once production has begun.

We accept major credit cards and other common payment methods shown at checkout. Your card is charged when the order is placed. For security reasons we are not able to accept payment over email.

Sales tax is calculated at checkout based on your shipping address and current regulations.

Orders are typically processed in 3 to 5 business days. Once your order ships, smaller parcel items usually arrive within 3 to 7 business days. Larger furniture pieces that ship by LTL freight usually arrive in about 5 to 10 business days, depending on your location and the carrier schedule.

Most items are eligible for return within 30 days of delivery as long as they are unused, in original condition, and in the original packaging. Return shipping and possible restocking fees may apply, especially for large furniture and special order items. For full details, please review our Returns and Refunds Policy page before initiating a return.

If your order is still within the 3 to 5 business day processing window, it is likely being prepared for shipment. After that timeframe, check your email for tracking details and log into your account to review the status. If you do not see any movement or have concerns about timing, contact our support team and we will investigate and update you.

At this time we ship most orders within the contiguous United States. If you are located in Alaska, Hawaii, or outside the United States and would like to place an order, contact us with the item and your address and we can let you know what is possible.

Orders are typically processed in 3 to 5 business days.

After your order ships:

Smaller parcel items usually arrive in 3 to 7 business days.

Larger furniture that ships via LTL freight generally arrives in 5 to 10 business days, depending on your location and the carrier schedule.

Processing and transit times are estimates and can be affected by carrier delays, weather, or high volume periods.

Smaller items usually ship with standard ground carriers. Larger or heavier furniture ships with an LTL freight carrier. Freight deliveries are curbside by default. The driver brings the pallet to the curb or driveway; moving items inside, upstairs, or into specific rooms is the customer’s responsibility unless a higher level of service is arranged.

In some locations we can arrange upgraded services such as inside delivery or white glove style delivery that may include placement and removal of packaging. If you are interested in this type of delivery, contact us before placing your order so we can confirm availability and pricing in your area. White Glove shipping starts at $500 and goes up from there.

Once your order ships you will receive an email with tracking details. You can also log in to your AURA Modern Home account to see order status and tracking links. If you do not see a tracking email after the normal processing window, contact us and we will help.

For both ground and freight deliveries:

1. Inspect all cartons and pallets carefully before signing for delivery.
   
2. If you see visible damage to the packaging, note it on the driver’s paperwork before signing.
   
3. Take clear photos of the packaging and the item as you unpack it.
   
4. Keep all packaging materials until you have fully inspected the product.
   

Freight carriers use the delivery paperwork to decide whether a damage claim is valid. If damage is not noted, they will often deny claims, which limits what we can do on our end.

If you notice damage or missing pieces, contact us within 24 hours of delivery. After 24 hours, there is very little we can do to hold the freight company accountable for the damage.

Please include:

Your order number

Photos of the packaging and the damaged area

A description of the issue

We will work with you on a repair, replacement, or other resolution based on the type of damage and the carrier claim.

If damage is not noted at delivery and we are not contacted within the time frames listed above, carrier claims are usually denied. In those cases we may have limited options and cannot guarantee free replacements or repairs. The customer is responsible for promptly inspecting deliveries and reporting any issues so that we can help. This approach is standard for furniture and freight shipments across the industry.

Most items are eligible for return within 30 days of delivery. Returned items must be:

• Unused
  
• In new condition
  
• In the original packaging with all materials included
  

Return shipping and any related fees are the customer’s responsibility unless the return is due to a confirmed defect or shipping error.

Certain items are final sale, including:

• Custom, special order, or made to order pieces
  
• Items marked final sale or clearance
  
• Items that have been assembled, installed, or used
  
• Items returned without original packaging
  

Please review product details and measure your space carefully before ordering. Items that do not fit through doorways, elevators, or into the intended room are not considered defective and are subject to our standard return policy.

Unless your item is approved as defective or shipped in error, return shipping costs and any restocking fees are deducted from your refund. For large freight items, we can help arrange return freight and will deduct the cost from the final refund.

Once your return is received and inspected, refunds are typically processed within 7 to 10 business days back to the original payment method. Your bank or card issuer may take additional time to post the credit.

We work hard to photograph pieces in a way that reflects their true color and texture. However, colors can vary by screen, by lighting, and between production batches. Natural materials such as solid wood, stone, and leather will have variation in grain, tone, and pattern. These natural variations are part of the character of the piece and are not considered defects.

Many of our pieces use a mix of solid wood and high quality veneers over stable cores. This approach allows for durability and a clean finish while still showcasing natural wood grain. Product descriptions will note key materials such as walnut, oak, metal, stone, glass, velvet, or leather.

AURA Modern Home is designed primarily for indoor use unless a product is specifically labeled as outdoor rated. Indoor pieces should not be exposed to rain or direct weather.

Some items are available in multiple finishes or fabrics as shown on the product page. At this time we do not offer fully custom sizing. If you need help selecting a configuration or finish, our design support team can assist.

Dust regularly with a soft cloth. For routine cleaning, use a slightly damp cloth followed by a dry cloth. Avoid harsh chemicals, ammonia based cleaners, and excessive water. Use coasters, trivets, and felt pads to protect surfaces from heat, moisture, and scratches.

Vacuum regularly with a soft brush attachment. Blot spills immediately with a clean, dry cloth without rubbing. For deeper cleaning, follow the care instructions provided by the fabric manufacturer or consult a professional upholstery cleaner.

Wipe with a dry or slightly damp soft cloth. Keep leather away from direct sunlight and heat sources, which can dry and fade the surface. Use only leather care products that are appropriate for the type of leather; test any conditioner in an inconspicuous area first.

We recommend a high quality rug pad under most rugs. A pad can help protect floors, prevent slipping, and extend the life of the rug by reducing wear. This is especially important on smooth surfaces such as wood, tile, or concrete.

We are building a program for interior designers and trade professionals. If you are interested, contact us with your business details and project needs and we will follow up with current options.

Yes. Our team can help you choose pieces that fit your aesthetic, layout, and lifestyle. This can include suggestions across our Dark Academia, Organic Modern, Mid Century, Japandi, Art Deco, and Old Money inspired collections.

For the fastest response, use the contact form on our Contact page. Our normal hours are Monday to Friday, 9 AM to 5 PM Mountain Time.