Shipping & Returns Policy
At AURA Modern Home we believe that clarity is part of good design. The information below outlines our policies for shipping, delivery, returns, cancellations, and customer responsibilities. By placing an order on our website you agree to all terms listed on this page. Please review them carefully before completing your purchase.
Satisfaction Guarantee and 30 Day Return Policy
If something in your order is not the right fit, most items may be returned within 30 days of delivery for a refund, store credit, or exchange, depending on the conditions below.
By purchasing from AURA Modern Home you acknowledge that it is your responsibility to read and understand this policy in full.
Eligibility Requirements
To qualify for a return or exchange, all of the following must be true:
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The item is listed as refundable on the product page and on your order receipt
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The item is returned within 30 days of delivery
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The item is new, unused, and unassembled
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The item is returned in all original packaging, including internal protective materials, hardware, and inserts
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The item has not been altered, installed, or modified in any way
We are unable to accept returns without original packaging. Improperly repackaged items may be refused or refunded at a reduced amount.
A valid proof of purchase is required for all returns.
We do not accept returns based on comfort preference or buyer’s remorse once the item has been used.
Return Options and Fees
You may choose one of the following:
1. Store Credit or Product Exchange
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No restocking fee
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Customer pays all return shipping costs
This is the most flexible and cost effective option.
2. Refund to Original Form of Payment
Refunds to the original payment method are subject to:
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A 15 to 20 percent restocking fee for most items
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A 25 percent restocking fee for oversized or special handling items
Oversized items typically include sideboards, cabinets, chairs, lounge chairs, sofas, daybeds, beds, and other large or fragile furniture.
Restocking fees are calculated using the full retail price of the item before any discounts.
Shipping Costs on Returns
Original shipping costs are not refunded once an order has shipped. Even if an item was listed as “free shipping,” AURA Modern Home still pays the carrier and those costs are not recoverable.
Oversized and Freight Items
For freight items, the following will be deducted from refunds:
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Round trip shipping and handling fees (outbound plus return freight)
All Other Items
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Return shipping costs only will be deducted
If you are unsure which category your item falls into, contact us before initiating a return.
How to Start a Return
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Request a Return Authorization (RA)
Contact our support team to obtain an RA code. Returns sent without an RA will not be accepted or refunded. -
Follow the instructions provided
We will give you the correct return address and any required labels or freight arrangements. Do not send returns to the warehouse address printed on the shipping box unless instructed. -
Insure your shipment
We strongly recommend insuring returns for the full retail value. Damage during return transit is the customer’s responsibility and insurance is the only path to reimbursement.
Fitment and Dimensions
It is the customer’s responsibility to confirm that furniture will fit through doorways, stairwells, elevators, and into the intended room. If an item does not fit due to measurement oversight or access limitations, it is not considered defective.
AURA Modern Home is not responsible for returns, delays, or additional expenses related to fitment issues.
If you are uncertain about dimensions, contact us before placing an order.
We do not accept returns based solely on comfort preference.
Order Changes and Cancellations
24 Hour Window
Orders may be changed or canceled only if the request is submitted within 24 hours of purchase.
Confirmation Required
An order is considered changed or canceled only after you receive a written confirmation from our team.
Administrative Fee
If an order has already been billed but not yet shipped, cancellations are subject to a 6 percent administrative fee.
Custom, made to order, and special order items cannot be canceled once production has begun.
Shipping Information
Processing Times
Most orders process in 3 to 5 business days.
Transit Times
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Small parcel shipments: 3 to 7 business days after processing
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Freight shipments: 5 to 10 business days after processing
Carrier delays, seasonal volume, and weather events may extend transit times.
Delivery Methods
Small Parcel (UPS, FedEx, and similar carriers)
Delivered to your door. No appointment required.
LTL Freight
Delivered curbside. The driver brings the pallet to your curb or driveway. Moving the item inside or upstairs is the customer’s responsibility unless upgraded delivery has been arranged.
White Glove Delivery
Where available, we can arrange upgraded delivery services that may include inside placement and removal of packaging. Contact us before ordering if you would like a quote or availability check.
Receiving Your Delivery and Reporting Damage
Inspect your shipment carefully upon arrival.
What to Do When Your Order Arrives
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Inspect the outer packaging for damage before signing
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Note any visible damage on the delivery paperwork
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Take clear photos of the box, pallet, and item as you open it
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Keep all packaging until inspection is complete
This step is critical for freight claims. Carriers often deny claims without proper documentation.
When to Report Damage or Missing Items
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Freight shipments: contact us within 24 hours
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Small parcel shipments: contact us within 3 business days
Failure to report issues within the required timeframes may limit or void our ability to help.
Non Returnable Items
Returns may be refused or refunded at a reduced amount in the following situations:
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Items returned without original packaging
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Items used, assembled, installed, or altered
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Final sale or clearance items
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Items damaged by the customer
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Items outside the 30 day window
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Items without proof of purchase
Care and Maintenance Summary
Wood Furniture
Dust regularly. Use a slightly damp cloth followed by a dry cloth. Avoid harsh cleaners and heat sources. Use coasters, trivets, and felt pads.
Velvet and Fabric Upholstery
Vacuum lightly. Blot spills immediately. Avoid scrubbing. Consult a professional for deep cleaning.
Leather
Use a dry or slightly damp cloth. Avoid sunlight and heat. Only use approved leather care products.
Rugs
A rug pad is recommended to reduce wear and protect your floors.
Trade, Design Help, and Contact
Trade Program
We are building a trade program for interior designers. Contact us to discuss current options.
Design Support
Email design@auramodernhome.com for help choosing pieces for your space.
Customer Support
Email support@auramodernhome.com for questions about orders, returns, shipping, or product details.